Simagic Haptic реактор

You're absolutely right about the emails, it's entirely our fault. We were waiting for an update from the provider, as the delays are bad for all of Europe (not just here).

All our customers are equally valued, and the delay was caused by Simagic. The difference in delivery time between you and the other customer is just one day. To compensate for the delay, we have issued a cashback voucher to your account, equivalent to approximately one-third of your order’s value. We have taken every possible step to ensure your satisfaction and regret that the experience did not meet your expectations.

Great product, not so great service.
Waited 18days for my order to be shipped and it wasn't a priority for them.
They've sent the same order to other client who placed it later and sent them some emails. And ofc they did not answer to mine.
Poor service.